Privacy Notice

The Shala Lab is a boutique Pilates studio offering private and small group sessions. We operate from a home-based location in the UK and are committed to protecting the privacy of our clients and website visitors.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

We may collect and process the following personal data:

Name
Email address
Telephone number
Health or physical activity information (where relevant to your booking)
Booking details (e.g. preferred times, session types)
Any messages or additional details you submit via our website

We do not collect or store payment details directly; all payments are processed securely via our third-party provider.

Why do we process your data?

We use your personal data to:

Contact you regarding your session or enquiry
Manage and confirm bookings
Send updates about our studio, offers, and classes (if you opt in)
Monitor service quality and improve our website

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@theshalalab.co.

Lawful Basis for Processing:

We process your data under the following lawful bases:

Contractual: To provide services you’ve requested
Consent: When you opt in to receive updates or marketing
Legitimate interest: To maintain and improve our services
Legal obligation: When required to by law

Where you have provided us with consent, you can withdraw your consent at any time by contacting us.

Your Rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise any of your rights, please contact us through the contact information below.

Links to Other Websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Data Retention:

We retain personal data in line with our internal data retention policies, which are designed to ensure we only hold data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal, accounting, or regulatory requirements.

You may request deletion of your personal data at any time, subject to any overriding legal obligations we may have.

Information Security:

We take information security seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure.

This includes:

Secure, encrypted platforms for booking and communication
Access restricted only to authorised personnel

Complaints:

We are committed to protecting your personal data and handling it with transparency and care. If you have any questions, concerns, or complaints about how we process your data, please contact us at info@theshalalab.co first so we can try to resolve the issue.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with data protection law, you have the right to make a complaint to the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updates to this Notice:

We may update this Notice from time to time. All changes will be posted on this page with the updated date.

Last updated: May 2025